Privacy Policy for RAM Cooling

Last Updated: 14 January 2026

Welcome to the RAM Cooling website (“we”, “us”, “our”). RAM Cooling is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains what personal data we collect on our landing page, why we collect it, how we use and protect it, and your rights under UK law.

By using our website and submitting your personal information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

RAM Cooling provides refrigeration and air conditioning services and operates this website as a marketing and contact platform. We are responsible for your personal data as “controller” under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit an enquiry form

• Request a quote or callback

• Contact us by email, phone, or other messages

This may include:

• Name

• Email address

• Phone number

• Company name (if applicable)

• Details of your enquiry

We may also collect automatic technical information when you visit our site:

• IP address

• Browser type

• Device type

• Pages visited and interaction data

This information helps us improve our website and services.

3. How We Use Your Personal Data

We use your data for the following purposes:

• To respond to your enquiries and requests

• To provide information or services you ask for

• To manage and administer our website

• To improve our marketing and services

• To comply with legal and regulatory obligations

The legal bases for processing your personal data include:

• Your consent (when you submit information)

• Contract performance (providing a service you requested)

• Legitimate interests (improving and securing our website)

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience and collect statistics about how the website is used.

What are cookies?

Cookies are small text files placed on your device that help the website recognise you and remember preferences.

How we use cookies

We may use cookies for:

• Essential site functionality

• Analytics to understand how the site is used

No personally identifiable data is collected through these cookies without your consent.

You can control cookies via your browser settings. For more details, see our Cookies Policy.

Under the Privacy and Electronic Communications Regulations (PECR), we will obtain your consent if cookies are used for marketing or non-essential purposes.

5. Who We Share Your Data With

We may share your personal information with:

• Service providers who help us operate the website and provide services (e.g., hosting, analytics)

• Professional advisers, if necessary

• Legal and regulatory authorities, where required by law

We do not sell or rent your personal data.

6. International Transfers

Your personal data is processed and stored within the UK. If any transfer outside the UK occurs, we will ensure appropriate safeguards are in place, such as UK adequacy provisions or contractual protections.

7. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or destruction. However, no internet transmission is completely secure, and you share data at your own risk.

8. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Erase your personal data (in certain circumstances)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

• Complain to the UK Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise your rights, contact us using the details below.

10. Children’s Privacy

Our services are not directed at children under 13 years old. We do not knowingly collect personal data from minors.

11. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please check their policies independently.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will reflect the most recent changes. Continued use of the site indicates acceptance of changes.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your data protection rights, contact RAM Cooling.